Point Bank
  • Denton, TX, USA
  • Full Time

OPERATIONS LEAD

 

Promote, market, and facilitate the overall sale of products of the bank.  Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

 

REPORTING RELATIONSHIP AND SCOPE

This position reports directly to the AVP/Operations Manager.

This position reports indirectly to the President

 

FLSA STATUS

This position is classified as Non-Exempt under the FLSA.

 

ESSENTIAL JOB FUNCTIONS

  • Establish and maintain a production-oriented environment:
  • Monitor workflow and production daily.
  • Ensure all daily objectives are met.
  • Analyze and make recommendations for equipment additions/upgrades.
  • Implement approved system recommendations
  • New conversions
  • System enhancements
  • Act as backup for all positions in the Operations department.
  • Check and respond to Internet Banking emails
  • Perform ACH daily review
  • Process closed account list in BillPay
  • Process internet banking transactions
  • Complete Internet Banking Letters
  • Process Voice Response transactions
  • Interface ATM transactions
  • Send files to Credit Bureau monthly
  • Process all incoming cash letters, reconcile batches, reject re-entry
  • Prepare all outgoing cash letters by required deadline
  • Perform any image research needed
  • Mobile deposits
  • Year End processing
  • Internet Banking/Mobile/Quicken support
  • Back-up all systems and maintain rotation of backup tapes
  • Nightly update on Core Processing System
  • Maintain Contingency Server
  • TIB and FED adjustments
  • EZ Act Adjustments (ATM Deposits)
  • Assist or Perform with Maintenance and New release Versions of all Core and Ancillary Products
  • Maintain Director database
  • Cash Management
  • Cross train on duties within the departments to back up any desk when needed
  • Troubleshoot and provide assistance to employees/customers on any inquiries, customer service issues, disputes, etc.
  • Assist in writing and updating procedures.
  • Attend all meetings and complete all training required to ensure regulatory compliance.
  • Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
  • Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
  • Responsible for making suggestions to improve branch/departmental operations and overall bank.
  • Perform other duties and assignments within the bank at Management's request; accept any cross-training as directed by Management.

 

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS

Frequency:  (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)

 

EQUIPMENT USE

Telephones-F

Copier/Fax Machine-F

Computer-F

Card Production Machine-F

Letter Folding/Stuff Machine-F

Mail Machine-F

Document Scanner-F

 

PHYSICAL & MENTAL DEMANDS

Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.

Stooping/Crouching-O

Standing/Walking-F

Sitting-F

Pushing/Pulling/Lifting-O

Fingering/Grasping-F

Repetitive Motions-F

Talking/Hearing-F

Reading/Writing-F

Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.

Interpreting Data-F

Problem Solving-F

Making Decisions-O

Organizing-F

 

WORKING CONDITIONS

Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F

Worker is subject to outside environmental conditions when traveling to branches/departments, bank events or required bank meetings and training sessions-O

Worker is subject to local travel as required when traveling to branches/departments, bank events, or required bank meetings and training sessions-O

 

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position.  Employees holding this position will be required to perform any other job-related duties as requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 686 7087PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

Point Bank
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