Point Bank
  • Denton, TX, USA
  • Hourly
  • Full Time

This position provides a wide range of support to the Deposit Operations Manager and all other Bank Departments. The Operations Clerk is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.


This position reports to the Deposit Operations Manager and the EVP of Operations.


Responsible for the daily and ongoing support of new and existing product and service requests including, but not limited to:

  • Account Maintenance/Change of Address
  • IRA Account Maintenance and Review
  • File Maintenance and Account Review/Quality Control
  • Daily NSF, Non-posts, exceptions, stop payments, account and deposit holds
  • Large Item Review, Chargebacks and Returns
  • ATM/Debit Card orders, card reissues, maintenance, pin resets and disputes
  • ACH exceptions, stop payments and disputes
  • Account Overdrafts, Reporting and Write-Offs
  • Reg CC and Reg D monitoring and review
  • Scan, image and index documents
  • Customer notices, letters, statements and Interest Checks
  • Domestic and International Wire Transfers
  • ATM Balancing
  • Subpoenas, Levies & Garnishments
  • Account Verifications Research and Adjustments
  • Processing foreign items and returned mail
  • Scanning and verifying documents in Director
  • Processing daily reports, reconciliations and settlements as assigned
  • Internet Banking/Electronic Statements
  • Promotions, Rebates
  • Fed Returns/Cash Letters
  • Required Government and Regulatory Reports



  • Troubleshoot and provide assistance to employees/customers on any inquiries, customer service issues, disputes, etc.
  • Ensure that all cases are resolved efficiently and promptly in compliance with industry regulations and bank procedures
  • Assist in writing and updating procedures.
  • Attend all meetings and complete all training required to ensure regulatory compliance.
  • Remain current on and adhere to all regulatory requirements and training associated with the performance of your job function.
  • Adhere to operational controls, including applicable laws, rules, regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) to ensure the safety and soundness of the Bank and its customers including identification of suspicious activity.
  • Responsible for making suggestions to improve branch/departmental operations and overall bank efficiencies.
  • Train on new tasks as they are assigned to the department; cross-train in all areas of the department and rotate duties periodically; back up support to all other Operations Clerk
  • Maintain the confidentiality of the Bank's customers
  • Maintain a productive workflow and work as a member of a professional team.
  • Promote, market, and facilitate the overall sale of products of the bank.
  • Perform other duties and assignments within the bank at Management's request



High School diploma or equivalent, and 2-5 years related banking experience or equivalent.

Location: Denton North

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position.  Employees holding this position will be required to perform any other job-related duties as requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 686 7087PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

Point Bank
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