Point Bank
  • Denton, TX, USA
  • Full Time

For someone who absolutely loves to put smiles on faces, this is the stuff of dreams!   If you are someone who would prefer to get out of the numbers and make a difference by taking care of people, then we need to talk.  We'll provide the non-corporate family atmosphere, but we need you to be able to cross T's, dot I's and strive for perfection and follow-up with minimal supervision and maximum happiness.

 

What's a typical day consist of?

You will most likely be the first smiling face that a customer sees when they walk into the branch.  If you love to get on a first name basis with everyone, then that is the level of awesome-ness that we are looking for. You may need to answer some questions, guide them to the right place, or better yet discuss their needs and goals and open the type of account that they decide on - after you have used your keen eye for detail and a consultative approach to help them learn and decide! 

Your schedule will need to be open and flexible, because going the extra mile for a customer isn't about strict hours of operation.  You may even need to do a little cross-selling because the customer happens to mention some long-terms goals that a regular savings account just won't accomplish in the long run.

Of course we want you to be the best at what you do, so you will need to have the ability to learn products and procedures quickly and accurately so that you have the utmost confidence in explaining them to someone else.  There are several moving parts, so you should also be willing to adapt and cross-train within the branch to learn as much about the business as you can.

When you are not opening new accounts, there may be those times where someone needs a little maintenance.  Attention to detail is very welcome here!  They may need to add or remove someone to their account, change an address, phone number, etc.

It's not always rainbows and unicorns.  For example, there may be a customer from time to time that doesn't get approved for a loan.  It would be perfect if you had the ability to tactfully break the bad news to them while showing empathy whether over the telephone or in person.  If you get excited while imagining your day being like this, then don't hesitate to complete an application and upload your resume now!

 

The atmosphere at work:

If you haven't already figured it out, we're a community bank overflowing with community people.  No one wants to look over your shoulder every second of the day.  We want to treat you like family and we want you to treat our customers and members the same way. Hard work does not go unrecognized around here and there's a collective reason why this bank has been around since 1884!  

 

The application process:

Without a doubt, we strive to find the absolute perfect fit for every position. Expect for the process to take anywhere from 1-3 weeks.  Depending on the position, you may have as many as three interviews after completing a personality and/or virtual position assessment.

 

Need a better understanding of who we are and what we're about? Take a look at the About Us section of our website at https://www.pointbank.com/about-us/

Ready to apply?  Go to https://www.pointbank.com/about-us/careers/

MUST BE AVAILABLE TO FLOAT TO ANY POINTBANK LOCATION AS NEEDED  

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position.  Employees holding this position will be required to perform any other job-related duties as requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 686 7087. PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

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Point Bank
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